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Privacy and Call Recording Consent Statement

Effective Date: 26.01.2026

AICallPartners ("AICallPartners," "we," "our," or "us") provides voice AI–enabled call handling and related services to support businesses, including healthcare providers and other regulated organizations. We are committed to protecting the privacy, confidentiality, and legal rights of individuals and organizations whose information we process.

1. Information We Collect

In the course of providing our services, we may collect and process:

  • Call audio recordings and/or transcripts
  • Call metadata (e.g., date, time, duration, routing)
  • Information voluntarily provided by callers during interactions

2. Use and Protection of Information

AICallPartners uses collected information only as necessary to:

  • Provide and support contracted voice AI and call center services
  • Improve system performance, quality assurance, and training
  • Meet legal and contractual obligations

3. No Sale or Unauthorized Sharing

AICallPartners does not sell, rent, trade, or otherwise disclose customer or caller information to third parties for marketing, advertising, or commercial purposes.

4. Legal Disclosure

Information will only be disclosed when required by law, regulation, subpoena, or court order.

5. Call Recording Consent Laws

Call recording laws vary by jurisdiction:

  • One-Party Consent: Recording is permitted when one participant consents.
  • All-Party Consent: All participants must consent before recording.

For interstate calls, the strictest applicable law is recommended.

6. AICallPartners' Consent Practices

Clients are responsible for implementing appropriate disclosures and obtaining consent prior to recording calls. AICallPartners supports consent mechanisms such as automated announcements and verbal disclosures.

7. Data Retention

Information is retained only as long as necessary to fulfill service, legal, or contractual obligations.

8. Updates

This statement may be updated periodically with changes reflected by an updated effective date.

9. Contact Information

AICallPartners
Email: solutions@aicallpartners.com